What we Ask

• Higher Vocational Education (HBO);
• Experience with SAP (Basic);
• Dutch and English speaking
• Knowledge of MS Office, with high level knowledge of Excel (must have);
• Experience with FMCG/Dairy sector;
• Experience in working in Customer Support role;
• Proactive, flexible, cooperation, no 9-5 mentality, dealing with changing circumstances and customer oriented can do mentality;
• Strong communication & influencing skills;
• Enthusiastic about acquiring new skills and knowledge, as well as for developing others;
• A great organizer ensuring tight deadlines are met both internally and externally;
• Analytical strong, able to identify patterns and opportunities in complex data;
• Accurate.

Responsibilities

• You will be the first point of contact for customers of FrieslandCampina;
• Daily contact with customers and colleagues at factories, logistic department and Sales;
• You will arrange timely and complete administration of sales related tasks, including pricing and promotional activities;
• Managing the order process and processing of orders and related documents in SAP;
• Supporting at Continuous Improvement projects (following LEAN principles)
• This job has a high level of independency, cooperation with strategic customers and working on project base;
• The Customer Support Team is taking care of the export process for FrieslandCampina products all around the world;
• Together with a team of 15 customer service officers you will be the linking pin between the internal organization and the external customer.

Extra

• 36 hours per week. We ask a flexible mentality
• Hybride Working Mon/ Thur Office day, Other days from home.