Customer Service Officer | FrieslandCampina

22,715 Employees Worldwide

Customer Service Officer | FrieslandCampina

As Customer Service Officer within Friesland Campina, you will come to work for one of the biggest dairy companies in the world. Our Customer Service department is responsible for a customer focused and efficient Order To Cash process in order to deliver and invoice products to our customers with the requested amount, quality and information at the desired time with the highest customer satisfaction possible. You will contribute to FrieslandCampina’s success by ensuring a high level of competence in the Customer Support Area. The work location for this job is Wolvega

What we Ask

  • Higher Vocational Education (HBO);
  • Experience with SAP (Basic);
  • Dutch and English speaking
  • Knowledge of MS Office, with high level knowledge of Excel (must have);
  • Experience with FMCG/Dairy sector;
  • Experience in working in Customer Support role;
  • Proactive, flexible, cooperation, no 9-5 mentality, dealing with changing circumstances and customer oriented can do mentality;
  • Strong communication & influencing skills;
  • Enthusiastic about acquiring new skills and knowledge, as well as for developing others;
  • A great organizer ensuring tight deadlines are met both internally and externally;
  • Analytical strong, able to identify patterns and opportunities in complex data;
  • Accurate.


  • You will be the first point of contact for customers of FrieslandCampina;
  • Daily contact with customers and colleagues at factories, logistic department and Sales;
  • You will arrange timely and complete administration of sales related tasks, including pricing and promotional activities;
  • Managing the order process and processing of orders and related documents in SAP;
  • Supporting at Continuous Improvement projects (following LEAN principles)
  • This job has a high level of independency, cooperation with strategic customers and working on project base;
  • The Customer Support Team is taking care of the export process for FrieslandCampina products all around the world;
  • Together with a team of 15 customer service officers you will be the linking pin between the internal organization and the external customer.


  • 36 hours per week. We ask a flexible mentality
  • Hybride Working Mon/ Thur Office day, Other days from home.


FrieslandCampina at a glance

Het verhaal van FrieslandCampina en onze relatie met melk begint in 1871. In dat jaar besloten boeren hun krachten te bundelen in de voorloper van onze huidige coöperatie. Zo konden ze hun marktpositie versterken en de afzet van hun melk veiligstellen. Inmiddels is FrieslandCampina een van de grootste zuivelondernemingen in de wereld. Elke dag voorzien we miljoenen consumenten wereldwijd van waardevolle voedingsstoffen uit melk. Niet alleen via melk zelf, ook met allerlei zuivelproducten die we daarvan maken.

FrieslandCampina levert consumentenproducten, zoals melk, yoghurt, kaas, kindervoeding en desserts, producten voor de professionele markt, waaronder room- en boterproducten, ingrediënten en halffabricaten voor producenten van kindervoeding, de voedingsmiddelenindustrie en de farmaceutische sector. We hebben vestigingen in 31 landen en exporteren naar meer dan honderd landen wereldwijd.

Het doel van FrieslandCampina is nourishing by nature. Alles wat we doen staat in het teken van betere voeding voor de wereld, goede inkomsten voor onze boeren, nu en in de toekomst. Dit is het kompas en de basis van onze strategie Our Purpose, Our Plan.

Key numbers
Employees Worldwide
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