Envalior is a leading global engineering material solutions provider. It brings together two highly complementary established players – DSM Engineering Materials and Lanxess High Performance Materials. Through innovation and market leading sustainable products, Envalior makes ideas come to life and drives progress for a better and more environmentally friendly world.

Do you want to join a truly new and unique business? 

Envalior is looking for a full-time Customer Service Representative (CSR). The CSR is responsible for day-to-day order management, including activities like processing intake of customer orders, master data maintenance, timely handling of order blocks, managing back-orders and monitoring material allocation. In this position, you are the first point of contact for our customers and close cooperation is required with several internal stakeholders like Account Management and Demand Planning to ensure high level service and complete and timely delivery to our customers.

Main Tasks within the position

• Processing incoming orders and handling of order changes;
• Managing back-orders;
• Monitoring of order blocks and ensuring timely release;
• Customer master data maintenance;
• First point of contact for both customers and several internal stakeholders like Account Management in case of order requests or related questions.

Location

The Envalior office in Geleen, the Netherlands will be the main location for this position.

Who are we looking for?

We are looking for an enthusiastic applicant with an HBO or bachelor’s degree in supply chain management, Business studies or similar studies. A truly committed person with a powerful can-do mentality and customer focus. A demonstrated job history in Customer Service or Logistics is preferred. Moreover, he or she needs to have experience in working with SAP and possesses strong communication skills. Proper English language skills are required, any additional European language is a pre.