The Customer Support Administrator (CSA) performs various administration tasks related to service and spare parts delivery. Tasks are performed in a professional, efficient and timely way following Marel processes and standards. The CSA work in close cooperation with Customer Support Coordinator, Customer Care Manager and Spare Parts Coordinator. Primary focus of the CSA is to ensure invoicing of spare parts. This includes, preparing invoices, ensure invoices are send, follow up invoices, support answering questions related to invoices and mange credit invoices as needed. The CSA can also manage transport of parts when required.

Main responsibilties

• Complete all invoicing activities for spare parts;
• Process credit invoices as needed and approved;
• Secure efficient administration processes;
• Manage transports of parts when required.

About you

• Bachelor Degree in business administration or similar education and/or experience;
• Experience with ERP system (DAX or SAP) and/or CRM systems (Salesforce / ServiceMax);
• Knowledge of Service Admin processes and ideally worked in a Sales / Service environment;
• Appreciation of commercial service and business development;
• English skills, both written and verbal;
• Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage.

Offer

Working at Marel means working at a multinational with many chances to develop yourself, take responsibility and show initiative. We offer an exciting job with a representative base salary, attractive secondary benefits in an international atmosphere that supports the company’s vision, and exhibit Marel’s core values Unity, Innovation and Excellence.