QA Officer | DSM-Firmenich

QA Officer | DSM-Firmenich

About DSM

DSM – Bright Science. Brighter Living. ™Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver about € 10 billion annual net sales with approximately 23,000 employees. The company is listed on Euronext Amsterdam.

Job Title

QA Advisor Customer QA management team Business

Group/Unit: F&B Reports to: Customer QA Manager or Equivalent

Location: Delft

The Purpose of Position

  1. The Customer QA Advisor provides the quality support for our customers, related to answering quality related questions and questionnaires and in support in the complaints process and/or other issues. Our mission is to provide customer focus, ensuring product quality and service value foreach customer segment.


The Position

  1. Act as the quality key-contact for our customers and internal business partners
  2. Ensure a timely and correct response on customer requests (eg. Issues, questions, need for Quality statements, Questionnaires etc.)
  3. Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs.
  4. Support and ensure good complaint-handling processes to fulfill customer expectations.
  5. Seek for opportunities to improve our customer services processes, eg for questions, issues and questionnaires.
  6. Provide operational support within projects, our internal sales functions in QA-related topics and supporting sales and marketing to implement new products and services.
  7. Be the representative of the customer’s quality voice in our internal processes and organization.
  8. Optimizing the standard documentation portfolio to fulfill customer requests and work closely together with functions to achieve this. (eg. Product managers, Product Application Specialists, Regulatory Affairs)
  9. Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as backup during their absence.


The Ideal

  1. MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
  2. Some years operational Quality Assurance experience in the Food industry (manufacturing or business).
  3. Customer-oriented QA professional with interest and experience in managing customer QA relations.
  4. Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications
  5. Service-oriented person, who works accurately, high quality and with passion.
  6. Experience communicating to different levels (from shopfloor to management) and customers
  7. Good computer program knowledge and skills (Outlook, powerBI, CRM, Powerpoint, Excel)
  8. Excellent written and oral communication skills in English, Spanish is an additional plus
  9. Likes to work in close cooperation with other team members (team player)

The Reward

We offer you a rewarding and challenging job with many opportunities for personal growth and career development in a professional, entrepreneurial, no-nonsense, and agile environment. We strive to be an Employer of Choice and ensure that our employees are nurtured and given the opportunity to develop their talents. Terms and conditions as well as fringe benefits and salary are in line with market standards.


DSM-Firmenich at a glance

We are driven forward by a shared purpose to bring progress to life by uniquely combining the essential, the desirable, and the sustainable. Together, we can solve some of the biggest tensions between what people individually want, what we collectively need, and what our planet demands. Thanks to our long track record in innovation and creation, we are perfectly set up to help customers develop new products that people find desirable, without compromising what is essential for health nor what our planet can sustain.

Our four complementary business units are the engines behind our new company and our growth, together with our suppliers and customers. They work hand-in-hand, using our scientific expertise and creativity. Together, with close to 30,000 employees, across hundreds of state-of-the-art labs, premix sites, creation centers and manufacturing plants around the world, we’re determined to help our customers achieve their ambitions.

And to do so, we need the right partners to join us on this exciting journey. Through all the exciting developments ahead, we’re committed to keep delivering the same high level of quality, service, co-creation, insights and innovation that our customers have come to expect from us. All with sustainability firmly front and center – because what good is progress if it’s not shared with others?

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