Purpose of the job

As a Spare parts coordinator you will process new and follow existing orders/quotes and manage requests related to orders/quotes including delivery status, return requests and pricing. You will also be the key contact for the internal supply chain organization for all matters related to orders/quotes. As a spare parts coordinator you are also responsible for booking all travel arrangements for the persons that perform on-site activities at customers in a cost- and time effective way.

Main responsibilities

• Serving international markets by processing parts orders, compiling quotations, oral and written communication with customers and agents;
• Monitoring of outstanding payments;
• Managing customer expectations with regards to parts delivery;
• Secretarial work, such as (digital) archiving of documents, answering internal and external phone calls and general correspondence on behalf of the entire department;
• Making travel arrangements for service employees.

Requirements

• A vocational working proficiency (MBO level) in administration;
• Thorough knowledge of administrative processes;
• Service mindedness and sense of commercialism;
• Excellent verbal and written communication skills.

Competences

• Working with people;
• Demonstrates an interest in and understanding of others;
• Adapts to the team and builds team spirit;
• Recognizes and rewards the contribution of others;
• Listens, consults others and communicates proactively;
• Supports and cares for others;
• Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.

Relating & Networking

• Establishes good relationships with customers and staff;
• Builds wide and effective networks of contacts inside and outside the organization;
• Relates well to people at all levels;
• Manages conflict;
• Uses humor appropriately to enhance relationships with others;
• Delivering results and meeting customer expectations;
• Focuses on customer needs and satisfaction;
• Sets high standards for quality and quantity;
• Monitors and maintains quality and productivity.