Purpose of the job

Main responsibilities

• Serving international markets by processing parts orders, compiling quotations, oral and written communication with customers and agents;
• Monitoring of outstanding payments;
• Managing customer expectations with regards to parts delivery;
• Secretarial work, such as (digital) archiving of documents, answering internal and external phone calls and general correspondence on behalf of the entire department;
• Making travel arrangements for service employees.

Requirements

• A vocational working proficiency (MBO level) in administration;
• Thorough knowledge of administrative processes;
• Service mindedness and sense of commercialism;
• Excellent verbal and written communication skills.

Competences

• Working with people;
• Demonstrates an interest in and understanding of others;
• Adapts to the team and builds team spirit;
• Recognizes and rewards the contribution of others;
• Listens, consults others and communicates proactively;
• Supports and cares for others;
• Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.

Relating & Networking

Establishes good relationships with customers and staff;
Builds wide and effective networks of contacts inside and outside the organization;
Relates well to people at all levels;
Manages conflict;
Uses humor appropriately to enhance relationships with others;
Delivering results and meeting customer expectations;
Focuses on customer needs and satisfaction;
Sets high standards for quality and quantity;
Monitors and maintains quality and productivity;
Works in a systematic methodical and orderly way;
Consistently achieves project goals;

Following instructions and procedures

• Appropriately follows instructions from others without unnecessarily challenging authority;
• Follows procedures and policies;
• Keeps to schedules;
• Arrives punctually for work and meetings;
• Demonstrates commitment to the organization;
• Complies with legal obligations and safety requirements of the role.